IGET Vapes FAQ: Every Answer in One Place

First, add the products you want to your cart.

Then go to checkout, enter your details and choose a payment method.

You’ll receive an order confirmation by email straight away.

No, you can check out as a guest. However, an account lets you track orders and reorder favourites faster.

The payment options available appear at checkout. In addition, we accept crypto, which saves 15% on your whole order.

See our pay with crypto page for details.

Yes, every price on our site is in AUD.

Also, the price you see is the price you pay, with free shipping included.

No, there is no minimum spend. You can order a single device, and it still ships free.

Email us as soon as possible with your order number. Before dispatch, we can usually update products, flavours or addresses.

Yes, as long as it hasn’t shipped. In that case, we refund you in full.

After dispatch, our returns and refunds policy applies instead.

First, check your spam or promotions folder. If it isn’t there, email us and we’ll confirm your order manually.

From time to time, we run promotions.

Meanwhile, the easiest ways to save are paying with crypto and buying mixed packs.

Add your flavour preferences in the order notes at checkout. Then we’ll match them whenever stock allows.

If a flavour is unavailable, we pick the closest match in the same taste family.

You save 15% on your whole order. The discount applies automatically when you choose crypto at checkout.

The coins currently accepted appear at checkout. Popular options such as Bitcoin, Ethereum and USDT are usually available.

First, choose crypto at checkout. Next, you’ll see a wallet address and the exact amount to send.

Once the network confirms your payment, we process your order as normal.

It depends on the coin and network traffic. Most payments confirm within a few minutes, although some take longer.

Email us with your order number and transaction ID. We’ll then either request the difference or refund any overpayment.

Yes. The 15% crypto discount applies on top of pack pricing, so savings stack.

We refund the AUD amount you paid, not the coin value on the refund date.

Also, we send it to a wallet you confirm by email.

Yes, every order ships free across Australia. There is no minimum spend.

Orders placed before 2pm AEST on a business day usually ship the same day.

Otherwise, they ship the next business day.

For eligible metro addresses, your parcel travels by express service.

As a result, it usually arrives the next business day after dispatch.

Metro areas usually take 1 to 2 business days after dispatch.

Meanwhile, regional areas take 2 to 4, and remote areas 3 to 6.

Our shipping policy has the full table.

We email you a tracking link as soon as your order ships.

Then you can follow it all the way to your door.

Tracking can take up to 24 hours to show the first scan.

However, if it hasn’t moved for two business days, please contact us.

Yes, every order ships in plain, secure packaging. There is no branding on the outside of the parcel.

We dispatch Monday to Friday. So weekend orders go out on the next business day.

No, we currently ship within Australia only.

Contact us once it is five business days past its estimated delivery date.

Then we’ll investigate with the carrier and replace or refund your order if it’s lost.

Email us within 14 days of delivery with your order number.

Then we’ll send a replacement or issue a full refund.

For example, a device that won’t fire, leaks from new or tastes burnt from the first puff.

Damage in transit also counts.

Usually not. Instead, a short photo or video is often enough to confirm the fault.

If we do need it back, we cover the postage.

Yes, if it is sealed, unused and returned within 14 days. However, for hygiene reasons we can’t accept opened products.

We process approved refunds within five business days.

After that, your bank may take a few more days to show the credit.

Sorry about that! Email us with a photo, and we’ll send the right product at no cost.

We assess each device on its own. So we replace or refund just that device.

Not always. Every device eventually runs out of e-liquid or battery life.

However, if it stops well before its rated puffs, contact us and we’ll take a look.

Our returns and refunds policy explains every step. It also covers your rights under Australian Consumer Law.

Yes. We only sell genuine, sealed stock from trusted supply. Also, we never repackage products.

No. We are an independent retailer and your one-stop shop for official and authentic IGET products.

Most IGET boxes carry a scratch-off or scannable security code. You can verify it on the brand’s official verification page.

Our guide on how to check an IGET is genuine walks you through it.

Common signs include blurry printing, spelling mistakes, loose seals and missing security codes.

Also, fake devices often taste harsh or burnt quickly.

Counterfeits can contain unknown ingredients and poorly made batteries. As a result, they may leak, overheat or fail early.

Contact us straight away with a photo of the code. Then we’ll investigate and put it right.

Our authenticity guarantee explains how we source and check stock.

The IGET Move offers up to 50,000 puffs across two flavours.

Meanwhile, the IGET Soul offers up to 40,000 puffs of one flavour.

Many beginners start with the sealed IGET Bar. It needs no charging and has no buttons.

If you want longer life, the IGET Bar Pro is a popular next step.

The Bar Pro is simple and rechargeable, with up to 10,000 puffs.

By contrast, the One adds a colour screen and Regular or Turbo modes.

Read our Bar Pro vs One comparison for more.

Most current IGET devices charge through USB-C. However, the Bar, Legend and XXL are sealed and pre-charged.

A pod system uses a rechargeable battery with replaceable, pre-filled pods.

For example, the IGET Bar Plus and IGET Halo work this way.

No. Standard Bar Plus pods fit the original device only. Instead, the S3 uses its own pods.

The IGET XXL is the most compact and affordable device in the range.

The IGET One, Soul and Move all include a screen or display.

So you can see battery and e-liquid levels at a glance.

Rated puffs assume short, steady draws. In practice, longer draws use more e-liquid per puff.

Our guide to how many puffs IGET vapes give explains real-world results.

Our IGET vapes page compares every range side by side. Also, our big-puff comparison covers the high-capacity devices.

First, remove the packaging and any silicone plug. Then inhale gently; most devices activate automatically on the draw.

Plug a USB-C cable into the port and use a standard 5V adapter.

Then unplug once the light or screen shows full.

Our guide on charging the IGET Bar Pro covers the details.

We don’t recommend it. Instead, a standard 5V adapter is safer for small vape batteries.

Most devices charge in about 30 to 60 minutes. However, times vary by device and charger.

Usually, blinking means the battery is low. So charge it for 30 minutes and try again.

A burnt taste usually means the e-liquid has run out. It can also happen if you chain-vape without pauses.

If it tastes burnt from the very first puff, contact us.

That is usually condensation. Simply tap the device gently and wipe the mouthpiece.

Regular mode gives a smoother draw and more puffs. Meanwhile, Turbo mode adds power for thicker vapour and bolder flavour.

Store them upright, at room temperature and out of direct sun. Also, keep them away from children and pets.

Vapes contain lithium batteries, so never put them in household rubbish. Instead, use a battery drop-off point.

Our guide to disposing of vapes in Australia lists options.

We stock hundreds of flavours across every range. Our complete IGET flavours list describes them all.

Grape Ice, Watermelon Ice and Strawberry Kiwi Ice are consistent best sellers. Meanwhile, ALIBARBAR’s Skittles is hugely popular too.

It means the flavour has a cooling finish. Our best ice vape flavours guide compares the options.

Yes. For example, tea and mint flavours are much lighter.

Try Oolong Tea on the Gazoo or Longjing Tea on the KUZ Ultra.

Yes, with the ALIBARBAR Ice Adjust. Its dial sets the chill from none to arctic.

Often, yes. For instance, Grape Ice appears on the Bar, Bar Pro, Moon and more.

Each product page lists other devices with the same flavour.

Stock changes quickly. Meanwhile, the product page suggests similar flavours and other devices with the same taste.

Standard IGET devices contain 50 mg/mL (5%) nicotine salt. Our guide to nicotine in IGET devices explains more.

Yes. Our nicotine-free IGET range includes 0 mg versions of popular devices.

Flavour stays very similar. However, the throat hit feels softer.

They are small, tobacco-free pouches that sit under your upper lip. So there is no vapour and nothing to charge.

We stock IGET Shion and ZYN nicotine pouches in several flavours and strengths.

Most adults keep a pouch in for up to 30 minutes.

After that, dispose of it in the lid compartment or a bin.

Most beginners start at the lighter end. Then they step up only if needed.

Yes, nicotine is an addictive substance. Our products are for adults aged 18 and over only.

Yes. We offer mixed 5 and 10-packs across the range. See our IGET bundles and ALIBARBAR bundles.

Packs cost less per device than buying singles. Plus, crypto takes a further 15% off.

It contains 10 assorted IGET devices chosen by us. So it’s a fun way to discover new flavours.

Each pack covers one range. However, you can add several packs to a single order.

Yes. Visit our wholesale page or email us with the products and quantities you need.

Our bulk buying guide explains how to combine packs and crypto for the lowest cost.

Yes. Every product we sell is for adults aged 18 and over. Our age verification policy explains how we check.

We may ask you to confirm your age before we ship. Also, the carrier may ask for ID on delivery.

Rules on nicotine vaping products changed significantly in 2024, and they can differ by state. We can’t give legal advice.

Please check the current rules where you live. Our guide to Australian vape laws is a good starting point.

Vapes usually must travel in carry-on luggage, never checked bags. However, airline rules differ.

Read our guide on taking a vape on a plane before you fly.

We only collect what we need to process and deliver your order. Our privacy policy explains the details.

We only share what’s needed to deliver your order, such as your address with the carrier.

We never sell your data.

You’ll find them on our terms and conditions page.

No. We also stock ALIBARBAR, KUZ, Gazoo, Tas Devil, JNR and ZYN.

Choose the Ingot for the biggest flavour list, or the Swirl for the most puffs.

Meanwhile, the Ice Adjust lets you control cooling.

Our ALIBARBAR guide compares all three.

Turn the dial to set the cooling level. Our Ice Adjust how-to guide explains each setting.

Both brands have loyal fans. For example, the KUZ Nova offers strong value for heavy users.

The Gazoo Ice and Tas Devil both offer up to 20,000 puffs.

No problem. Email support@officialiget.com or visit our contact page.

A real person will reply within one business day.