Terms and Conditions

These terms and conditions apply when you use our website or buy from our store.

By placing an order, you agree to them.

So please read them carefully. If you don’t agree, please don’t use our website.

1. About Us

These terms and conditions form an agreement between you and us. We are an independent online retailer based in Australia.

We are not the manufacturer of IGET or any other brand we sell. All trademarks belong to their respective owners.

2. Age Restriction

You must be 18 or over to use this website and to buy from us.

By placing an order, you confirm that you are 18 or over.

We may ask for proof of age before we ship.

If we can’t verify your age, we’ll cancel your order and refund you. See our age verification policy.

3. Your Responsibility for Local Laws

Rules on nicotine and vaping products differ between states and change often.

So you are responsible for following the laws that apply to your purchase and use of our products.

Our guides are general information, not legal advice.

4. Products and Descriptions

Of course, we describe our products as accurately as we can.

However, packaging, colours and designs can change, and images are for illustration.

Likewise, puff counts and specifications are manufacturer ratings. Real-world results vary with how you use the device.

5. Prices and Availability

All prices are in Australian dollars and include GST where applicable. Shipping is free on every order.

However, we may change prices and product availability at any time.

If we list a product at an obvious pricing error, we may cancel the order and refund you.

6. Orders

Your order is an offer to buy. We accept it when we dispatch your products.

Also, we may refuse or cancel any order.

For example, we may do so if we suspect fraud, can’t verify your age or can’t supply the product.

For mixed packs and nicotine-free products, we match flavour preferences from your order notes whenever stock allows.

Otherwise, we choose the closest match.

7. Payment

First, you must pay in full before we dispatch your order. The payment methods available appear at checkout.

Crypto payments receive a 15% discount.

Crypto payments are final once sent, so please check the address, amount and network carefully.

See our pay with crypto page.

8. Shipping and Delivery

We ship within Australia only. Delivery times are estimates, not guarantees.

Our shipping policy explains dispatch times, delivery and lost parcels.

After that, risk in the products passes to you on delivery.

9. Returns and Refunds

Our returns and refunds policy explains how we handle faulty, damaged and incorrect items.

It also covers change of mind returns.

10. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law.

11. Safe Use

Our products contain lithium batteries and, in most cases, nicotine. Use them only as the manufacturer intends.

Therefore, keep all products away from children and pets.

Also, never charge devices with damaged cables or fast chargers, and dispose of them at a battery recycling point.

12. Limitation of Liability

To the extent the law allows, we are not liable for indirect or consequential loss.

That includes loss arising from your use of our website or products.

Where the law allows us to limit our liability, we limit it to three remedies.

We may replace the product, supply it again or refund the price you paid.

13. Website Use

In addition, you must not misuse our website.

For example, you must not attempt to hack it, scrape it or use it for any unlawful purpose.

All content on this website, including text and design, belongs to us or our licensors.

You may not copy it without permission.

14. Privacy

We handle your personal information in line with our privacy policy.

15. Changes to These Terms and Conditions

We may update these terms at any time.

The version on this page at the time of your order applies to that order.

16. Governing Law

These terms and conditions are governed by the laws of Australia.

Any dispute will be handled by the courts of Australia.

17. Contact

Questions about these terms? Email support@officialiget.com or visit our contact page.

Last updated: September 2026