Contact OfficialIGET: We’re Here to Help

You can contact OfficialIGET by email or through the form below. We help with orders, products and deliveries.

Best of all, real people read every message. Also, we usually reply within one business day.

  • support@officialiget.com
  • Replies within 1 business day
  • Monday to Friday, 9am to 5pm AEST

How to Contact OfficialIGET

Email us

Send your question to support@officialiget.com. Include your order number if you have one.

Use the form

Fill in the form below, and it lands straight in our support inbox.

Check the FAQ first

Many answers are waiting in our FAQ, from tracking to charging.

Send Us a Message

[YOUR_FORM_SHORTCODE]

Before You Get in Touch

A few details help us answer faster. So, where possible, please include:

  • Your order number, found in your confirmation email.
  • The email address you used at checkout.
  • The product name and flavour, if your question is about a device.
  • A photo, if an item arrived damaged or faulty.

Common Questions We Can Answer

Where Is My Order?

First, your tracking link arrives by email once your order ships.

However, if tracking hasn’t updated for two business days, let us know.

Our shipping policy lists typical delivery times across Australia.

Something Arrived Faulty

Sorry about that! Email us within 14 days of delivery with your order number and a short description.

Then we’ll arrange a replacement or refund. Our returns and refunds policy explains each step.

Is My Product Genuine?

Rest assured, every product we sell is genuine, sealed stock.

Even so, you can verify it yourself using the security code on the box.

Our authenticity guarantee shows you how.

Paying With Crypto

Crypto payments save 15% on your whole order. For step-by-step help, see our pay with crypto page.

Bulk and Wholesale Orders

Buying for a business? Visit our wholesale page or email us with the products and quantities you need.

Meanwhile, personal bulk buyers can save with our IGET bundles and bulk packs.

When to Contact OfficialIGET

Contact OfficialIGET whenever something doesn’t feel right with your order. For example, reach out if:

  • Your tracking hasn’t moved for two business days.
  • You entered the wrong address at checkout.
  • A product arrived damaged, faulty or incorrect.
  • You need advice choosing a device or flavour.

For address changes, please email us as soon as possible. After dispatch, we can’t always redirect a parcel.

Our Support Hours

Generally, our team answers emails Monday to Friday, 9am to 5pm AEST.

Messages sent on weekends or public holidays get a reply on the next business day.

In the meantime, our FAQ and guides cover the most common questions.

For warranty claims on products bought from us, contact us directly and we’ll help.